chattable
4 months ago
I work a full time blue collar job, and these issues surfaced in the middle of a work week meaning almost no time to troubleshoot. That's why the maintenance window is so wide. The goal is to have everything fixed and chat histories restored BEFORE May 10th
chattable
4 months ago
Again, thanks for the patience and support. And to my new followers, do not be discouraged. Things like this do not happen often, but is the exact reason why I keep things free, lol
chattable
4 months ago
Short story long, Old messages on Chattable will remain jumbled/unordered unless you clear the chat or me via email to manually rewrite your room's JSON and chronologically re-order your chat history. As I transitioned to a custom script to generate time-based IDs for messages, I created a timestamps-related bug which chronologically jumbled messages unexpectedly when generating message ID's aka "push ID's".
chattable
4 months ago
While this has now been corrected (I think?) I would recommend clearing any chats that don't matter, new messages going forward should sort themselves correctly but old messages may (definitely will) remain chronologically jumbled. If you absolutely need to recover chat history (in chronological order) just email me the chat ID and I can personally fix your room's JSON/rewrite it.
chattable
4 months ago
also ty everyone for being so patient :') i am literally one guy just trying to maintain a fun project lol
chattable
4 months ago
If your chat is acting funny, clearing your chat or contacting support may also fix the issue.
bootyyyshaker9000
4 months ago
Is this the cause for all chats being unusable currently? None are loading. I assume so, but would appreciate confirmation of my suspicions if they are true. No rush to get it fixed.
chattable
4 months ago
Yes, I've turned off Chattable's backend to prevent further issues and confusion
chattable
4 months ago
Updates to the landing page to reflect new changes to how customer support is handled, it is no longer included for beta links. Using beta is never recommended and it only exists for specific users.
candy-weed
4 months ago
ended up going back to the non-beta links for now, which work a lot better :3
You will be able to set & remove passwords on the dashboard, in order for the chat to load you'll also need to pass your password when you initialize your chats e.g. chattable.initialize({stylesheet:"chattable.css",password:prompt("Enter the password")});})
Let's gooooooooo